Holuway Help
Property Management Help
Set up your workspace, list homes, lease, collect rent, run maintenance and open resident portals.
Start here
Set up your workspace
Your workspace is made the first time you open the managing area. Confirm your business details and follow the setup guide.
Add your first property
Create a property with its name, type and address. It starts as a draft that only your team sees.
Answer leads and owner inquiries
Reply to renters who asked about your places before you claimed them, and keep track of owners who asked about management.
Collect rent online
Connect Stripe once, and rent and deposits are paid into your own account. Each lease keeps a ledger of charges and payments.
Open a resident portal
Give each property a branded portal where residents pay rent, ask for repairs, write to you and read your news.
Handle a repair request
Triage a repair, ask the renter for detail, assign it, set the visit, and close it once the work is checked.
Browse by topic
Get started
Your workspace, the setup guide and the product tour.
Properties and listings
Add properties and homes, publish listings, claim and import.
- Add your first property
- Add homes to a property
- List your property for free
- Claim your property
- Import your portfolio
Applications and leases
Tours, applications, screening decisions and e-signed leases.
- Answer leads and owner inquiries
- Review applications
- Charge an application fee
- Set tour hours and book tours
- Send a lease for e-signature
Rent and payouts
Collect rent online, autopay, late fees, payouts and fees.
- Collect rent online
- Set up payouts for rent
- Help residents turn on autopay
- Charge late fees
- Export rent to your accounting software
Residents and portals
Current tenants, resident portals and announcements.
Maintenance
Repair requests, work orders and vendors.
Team and settings
Invite your team, roles, billing and your organization.
Your account
Sign in, passwords, language, emails and closing an account.
- Create an account
- Sign in with Google
- Confirm your email address
- One account for renting and managing
- Language, dark mode and themes
Payments and payouts
Paying, getting paid with Stripe, receipts, refunds and deposits.
Safety and privacy
Keep your account secure and report anything that looks wrong.
Still need help?
A person at Holuway reads every message. Tell us what you were trying to do.