Answer leads and owner inquiries
Reply to renters who asked about your places before you claimed them, and keep track of owners who asked about management.
Leads from renters
Leads holds the requests renters sent to your places while Holuway showed them as not yet claimed: applications, tour requests, questions and stay requests. They arrive once your claim is verified.
- Step 1Open a request under To answer and select Answer.
- Step 2Write your answer, and under Invite them to choose the next step, such as applying for a home or choosing a tour time.
- Step 3Select Send answer. It goes to their email, and their reply comes to yours.
You can also select Email or Call. Select Mark answered to move a lead to Answered.
Owner inquiries
Owner inquiries lists property owners who asked about management through your company website. Reply by email or phone, set their Progress (new, contacted, won or lost) and keep Notes only your team sees.
