Maintenance requests
Residents report a problem with photos from their portal. You set the priority, assign your team or a vendor, book the visit and close it, and everyone sees the same status.
01 · Report
Residents choose what is wrong, describe it, add photos, and say whether you may enter and whether pets are home. The category sets a priority to start from, so a gas smell is an emergency before anyone reads it.
02 · Assign
Assign a member of your team or a vendor from your directory. A vendor gets a link to that one job: accept or decline, propose a visit, add updates and photos and report the work done, with no account and nothing else in view.
03 · Track
Every request moves through clear states, from submitted and triaged to scheduled, in progress and closed, with parts, approvals and holds in between. Views and filters keep the urgent ones first.
04 · Measure
Maintenance reports show requests opened and closed, time to triage, assign and resolve, how often work is reopened, what is overdue and how often vendors accept.
Real Holuway screens, captured from the app with a sample landlord, Oak & Main Rentals, and sample residents.
No. Each assignment sends the vendor a secure link to that job only. It stops working when the job is reassigned, declined or closed.
From their resident portal on any phone, with photos. They see each update and can message you about it.
Yes. Costs and staff notes are private to people on your team with permission to see them.
Yes. Invite them with the contractor role, which opens maintenance work only, not rent or applications.
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