Rent charged ahead
- When
- Two weeks before each rent due date
- What happens
- Adds the period's rent to the lease ledger, in the property's time zone
- Who hears
- The resident sees it in the portal as coming due
Automation
Automate the routine. Stay in control of the exceptions.
Every hour, Holuway runs the same rules for every lease: rent charged ahead, reminders before it is due, autopay with a retry, late fees after the grace period, and a notice at every step of a repair. Approving people, signing and assigning work stay with you.
Rules that run today
What happens without anyone pressing a button.
Each rule says when it runs, what it does and who hears about it. They run every hour, are safe to run twice, and an email that fails to send is tried again.
Rent and payments
Rent reminder
- When
- Three days before the due date, while the rent is unpaid
- What happens
- Emails the amount and due date with a link to pay, or says autopay will take it
- Who hears
- The resident
Autopay with one retry
- When
- On the due date, for residents who turned autopay on
- What happens
- Pays what is due from the saved bank account or card. A failed payment is tried again once, three days later
- Who hears
- The resident and you, when a payment succeeds or fails
Late fee after the grace period
- When
- Rent still unpaid when the grace days you set have passed
- What happens
- Adds one late fee to that rent charge, by the lease's rule
- Who hears
- The resident and you, each with the new balance
Leases
Signing reminders
- When
- Two and five days after a lease goes out, for each tenant who has not signed
- What happens
- Sends a fresh signing link and retires the old one. An unsigned package expires after a week
- Who hears
- Each tenant who still has to sign
Lease end reminders
- When
- Sixty and thirty days before the lease ends
- What happens
- Reminds both sides of the end date and the notice period, so a renewal or move-out is planned
- Who hears
- The tenant and you
End of term
- When
- When the move-out date passes
- What happens
- Ends the lease, frees the home, stops autopay and sets the date the deposit is due back. A fixed term that ran out with no renewal or notice is flagged once
- Who hears
- You, and the tenant when the lease ends
Leasing
Application received
- When
- When someone submits an application
- What happens
- Confirms it with a link to its status page, and the fee to pay when there is one
- Who hears
- The applicant, and you with a new application to review
Decision email
- When
- When you approve or decline
- What happens
- Tells the applicant your decision, with a link to the status page
- Who hears
- The applicant
Tour reminder
- When
- The day before a confirmed tour
- What happens
- Reminds both sides of the time and the home
- Who hears
- The renter and you
Maintenance
Priority from the category
- When
- When a resident reports a repair
- What happens
- Sets the priority from the category: a water leak, no heat, a gas smell, a lockout or a safety issue is an emergency; electrical, heating and cooling, locks and structural are urgent. You can change it, and the change is recorded
- Who hears
- You, with emergencies flagged in the subject line
Repair notices
- When
- At each step: received, a question, a visit set, work reported done, closed, reopened
- What happens
- Emails the person who needs to know next, with a link to the request
- Who hears
- The resident, your team or the vendor
Vendor link that expires
- When
- When you assign a repair to a vendor
- What happens
- Sends a secure link to that one job. It stops working after thirty days or when the job ends
- Who hears
- The vendor, and you when they accept, decline or report the work done
Two rules in motion
A month of rent, and a repair, from start to finish.
Who acts at each step: Holuway runs the rule, people make the calls.
A month of rent
- Holuway
Rent is charged
Two weeks ahead, the period's rent appears in the ledger and the portal.
- Holuway
The resident is reminded
Three days before the due date, with a link to pay.
- Resident
Rent is paid
By bank or card, or by autopay on the due date, with one retry if it fails.
- Holuway
A late fee, only by your rule
If rent is still unpaid after the grace days, one late fee and a notice to both sides.
- You · Decision
You handle the exception
Talk to the resident, record a check or waive the fee. The ledger keeps every step.
A repair
- Resident
A repair is reported
From the portal, with photos and a category.
- Holuway
Priority is set
From the category, with emergencies flagged to you at once.
- You · Decision
You assign it
To someone on your team, or to a vendor by a secure link.
- Vendor
The work is done
The vendor proposes a visit and reports the work, from a phone.
- You · Decision
You review and close
The resident is told at each step and can reopen it if it is not fixed.
People decide
The rules do the routine. The decisions stay yours.
Holuway never makes a call that belongs to a person. It brings the decision to the right person with what they need to make it, and records who made it.
Approve or decline applicants
You compare complete applications and decide. Holuway never accepts or rejects anyone for you.
Countersign the lease
Every tenant signs first, then you countersign. Nothing is signed in your name.
Assign the work
You choose who does a repair: someone on your team or a vendor. Holuway sends the job, not the choice.
Approve costs and close repairs
A vendor's cost waits for your approval, and work reported done waits for you to review and close it.
Change what is owed
Waiving a fee or recording a payment is yours to do, and a mistake is voided with a record, never edited away.
What automation does not do today
Holuway says what its rules do and nothing more:
- Notices are emails; there are no text messages or push notifications to residents yet
- The rules are Holuway's; you tune them with lease terms and property settings, but cannot write new ones yet
- No rule decides on a person, a signature or a repair
Questions, answered
Do I have to set these rules up?
Mostly no. They run for every active lease from the day it starts. You choose the rent due day, the grace period and the late fee rule in each lease's payment terms, and residents choose whether to use autopay.
Can a resident turn off the emails?
Residents can turn off optional emails such as rent reminders from their settings. Notices that matter to the tenancy, such as a late fee or a lease ending, are always sent.
Does anything happen by text message?
Not today. Every notice is an email, and the resident portal shows the same information when they sign in.
Can I write my own rules?
Not yet. Holuway runs a fixed set of rules that you tune with each lease's terms and each property's settings. If you need a rule that is not here, tell us.
Does Holuway ever approve an applicant or close a repair for me?
No. Holuway never approves or declines an applicant, never signs for you and never closes a repair. It tells you when something needs a decision, and it records who decided.
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Connected
Automation works with
The same property, lease and resident records run through every part of Holuway, so what happens here shows up there without anyone typing it again.
Rent collection
Rent by bank or card, autopay and the ledger.
Maintenance
Repairs from report to closed, with vendors by link.
Lease signing
Leases signed online by every tenant, then by you.
Rental applications
Applications with the fee paid online, compared side by side.
Resident portal
A branded portal where residents pay, report and read.
Mobile
The workspace, portal and vendor links on any phone.