Understand Stripe verification and payout holds
What each payout status means, why Stripe asks for more details, and what to do when payouts are paused.
Why Stripe checks your details
Stripe must verify who it pays before money can reach your bank. It asks once when you set up payouts, and sometimes again later, for example when your details change. Holuway does not see or decide this check.
What each status means
| Status on Payouts | What it means | What to do |
|---|---|---|
| Setup not finished | You started with Stripe but did not finish. | Select Continue with Stripe. |
| Stripe needs more information | Stripe needs a few more details before it can pay out. | Select Continue with Stripe and add them. |
| Stripe is reviewing | Stripe is checking what you gave. This usually takes minutes, sometimes a day or two. | Wait; the page updates when they finish. |
| Payments on, payouts paused | People can pay you, but Stripe is holding payouts until it has what it needs. | Open Stripe and give what it asks for. |
| Ready to take payments | Payments are on and Stripe pays out to your bank. | Nothing. |
The Payouts page also lists what is Still needed and what is Being checked. In Pros, the same statuses read Started., Stripe needs something., Stripe is checking., Payouts paused. and Ready.
When money arrives
Stripe decides when payouts are sent to your bank. Bank payments take a few business days to clear before they can be paid out; card payments clear right away. To see your payouts and their dates, select Manage payouts in Stripe on Payouts, or Open Stripe in Pros.